Office Depot Ratings and Reviews

Customer Reviews for Brother® IntelliFAX® 2820 Laser Fax

Brother® IntelliFAX® 2820 Laser Fax

Item #:238288
Average Customer Rating:
3.9 out of 5
3.9
 out of 
5
(10 Reviews) 10
Open Ratings Snapshot
Rating Snapshot (10 reviews)
5 stars
5
4 stars
3
3 stars
0
2 stars
0
1 star
2
8 of 10(80%)reviewers would recommend this product to a friend.
Customer Reviews for Brother® IntelliFAX® 2820 Laser Fax
Review 1 for Brother® IntelliFAX® 2820 Laser Fax
March 22, 2012
NeedBasicFax
South Carolina
4 out of 5
4 out of 5
Quality
4 out of 5
4 out of 5
Meets Expectations
4 out of 5
4 out of 5
I am a(n):Professional
Primary Use:Business User
Bought this product:Online
Gender:Female
Age:36 - 45

so far, so good

We've had this fax for only a short time, but so far it's getting the job done. No problems.
Review 2 for Brother® IntelliFAX® 2820 Laser Fax
October 31, 2011
Anonymous
Athens, PA
5 out of 5
5 out of 5
Quality
5 out of 5
5 out of 5
Meets Expectations
5 out of 5
5 out of 5
I am a(n):Traditional Office
Primary Use:Business User
Bought this product:Online

Love this fax machine!

Pros: fast, good resolution, large memory storage
We have not had this FAX machine very long (2 wks), but so far, so GREAT. Maybe it is the low expectations set by our old machine but I could not be happier. The resolution is awesome (looks like a printed copy, not a fax copy), it is very fast, has a huge memory and hasn't jammed yet.
Please keep in mind that this is a review based on only 2 weeks of use but so far it has exceeded expectations.
4 of 6 people found this review helpful.
Review 3 for Brother® IntelliFAX® 2820 Laser Fax
June 26, 2011
LambdaOne
Wenatchee
1 out of 5
1 out of 5
Quality
1 out of 5
1 out of 5
Meets Expectations
1 out of 5
1 out of 5
I am a(n):Professional
Primary Use:Business User
Bought this product:In-store
Gender:Male
Age:46 - 65

Glad to be rid of it!

Pros: there are no pros
Cons: won't feed paper jams constantly
After about a year of trying to make this fax machine feed paper correctly I finally just dropped it into the garbage can. I've tried repeatedly to make it feed, cleaned the rollers many times, took it apart and examined it for bits of paper, read the manual, contacted Brother for support, but no luck. Worst piece of office equipment I've had in 15 years.
18 of 21 people found this review helpful.
Review 4 for Brother® IntelliFAX® 2820 Laser Fax
August 16, 2010
hazeleyescat
Opelousas, LA
5 out of 5
5 out of 5
Quality
5 out of 5
5 out of 5
Meets Expectations
5 out of 5
5 out of 5
I am a(n):Professional
Primary Use:Business User
Gender:Female
Age:46 - 65
Bought this product:Online

Great Product

Great fax machine easy to install easy to set up!!!
14 of 20 people found this review helpful.
Review 5 for Brother® IntelliFAX® 2820 Laser Fax
November 18, 2009
Midwest
5 out of 5
5 out of 5
Quality
5 out of 5
5 out of 5
Meets Expectations
5 out of 5
5 out of 5

Absolutely Love It!

Pros: easy to use, Performance, value for money
We've only had this fax machine for a few months, but we just love it! The outgoing and incoming faxes are crystal clear - it handles multiple pages flawlessly - very user friendly!
55 of 56 people found this review helpful.
Review 6 for Brother® IntelliFAX® 2820 Laser Fax
October 31, 2009
Vonnie
1 out of 5
1 out of 5
Quality
1 out of 5
1 out of 5
Meets Expectations
1 out of 5
1 out of 5
I am a(n):Traditional Office
Primary Use:Business User
Gender:Female
Age:46 - 65
Bought this product:Online

Great Until It Broke

Would have given a decent rating until it abruptly broke after only four and a half months of use. Printed papar jammed. Cleared jam but printed pages will not go through and come out the slot meant for it. Instead it just crunches the paper like an accordian and it has to be pulled out from the back. .
26 of 28 people found this review helpful.
Review 7 for Brother® IntelliFAX® 2820 Laser Fax
September 2, 2008
zgmm
LOS ANGELES
5 out of 5
5 out of 5
Quality
5 out of 5
5 out of 5
Meets Expectations
5 out of 5
5 out of 5
I am a(n):Traditional Office
Primary Use:Business User
Gender:Male
Age:36 - 45
Bought this product:Online
Gender of user:Female
Age of user:31 - 40

Best Purchase Ever

this product is very good.it can print ,fax and call.it can improve my work.
17 of 27 people found this review helpful.
Review 8 for Brother® IntelliFAX® 2820 Laser Fax
May 30, 2008
Owner
Chicago, IL
5 out of 5
5 out of 5
Quality
5 out of 5
5 out of 5
Meets Expectations
5 out of 5
5 out of 5
I am a(n):Home Office
Primary Use:Business User
Gender:Female
Age:46 - 65
Bought this product:In-store

3 years later

Purchased this unit 3 years ago and until recently have had no problems. I think we may have worn it out. I will defintely buy the same unit again.
42 of 43 people found this review helpful.
Review 9 for Brother® IntelliFAX® 2820 Laser Fax
April 9, 2008
Dook
4 out of 5
4 out of 5
Quality
4 out of 5
4 out of 5
Meets Expectations
5 out of 5
5 out of 5
I am a(n):Traditional Office
Primary Use:Business User
Gender:Female
Age:16 - 25
Bought this product:In-store

Maybe they DO make them like they used to.

I've had this machine for over a year, and it is still going strong despite the fact that I use it for a higher volume than it's intended. There are two flaws: The first is that when paper is jammed from the tray, the machine must be rebooted to clear the error, which causes any documents in memory to be lost, including any incoming faxes. The second is that the software available form Brother will only run one Brother machine at a time, so if you install a Brother brand printer, for example, to the same PC, it will have to remove the original first. These two flaws are not too troublesome, though: I will be replacing this one with another of the same model because I broke this one.
73 of 74 people found this review helpful.
Review 10 for Brother® IntelliFAX® 2820 Laser Fax
January 30, 2008
Anonymous
MIddleton, WI
4 out of 5
4 out of 5
Quality
4 out of 5
4 out of 5
Meets Expectations
5 out of 5
5 out of 5
I am a(n):Professional
Primary Use:Business User
Gender:Male
Age:36 - 45
Bought this product:Online

Great machine for the price!

Pros: great value for the price!
Cons: none so far!
We've replace two of our old fax machines with this model. Plenty of features and good quality for the price. Probably not the answer for those needing a high volume machine, but more than adequate for those with medium to light faxing needs.
138 of 143 people found this review helpful.